Order Confirmation: We will contact you via the information you have supplied to confirm the expected delivery date for your order. During Monday to Friday this will be within 24 hours of you placing your order. however for weekend orders this will be Monday morning.
Access: All deliveries are made to kerbside or driveway, depending on the layout of your property. Deliveries are made on anything from a small van all the way up to a 18-tonne articulated lorry. Please ensure you inform us of any delivery access issues in the Special Instructions section so we can pass these over to our selected couriers.
Missed Deliveries: If no one is at home or the person/s at home unable to assist the driver in getting the delivery items somewhere safe. It's then the driver's responsibility to determine if he can deliver it or not. If you miss the delivery or cannot complete it there is unfortunately a re-delivery charge that you must pay before material is re-dispatched.
Damages: PLEASE DO NOT SIGN FOR YOUR ORDER IF YOU FEEL IT HAS BEEN BENT OR DAMAGED IN ANY WAY. Please sign the driver's paperwork as "PACKAGING DAMAGED - UNCHECKED".
Firstly, If you provide the driver with a signature you are accepting that the goods did arrive in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature. Charges During Ordering the delivery charge you pay will depend upon which area of the UK you live in. and the value of your order. Charges might automatically calculate from your web browser Geo IP address and will be shown in your Shopping Cart before you place your order.
Zone 1 :- UK Mainland
If you select 'Collect from Local Store' we can arrange for your order to deliver to your nearest CarpetWays Store for collection. Check Our Stores page to find location map and distances to your nearest CarpetWays.
Otherwise Online Only Delivery Charge = £10 per order with Free for orders £250 and above. Delivery Estimate time 3 - 5 working days.
Zone 2 :- Scottish Highlands and Islands.
Charge = £250 per order with Free for orders £2500 and above. Delivery time 4 - 6 working days. [Delivery charges are provisional - Call for confirmation]
Zone 3 :- Northern Ireland, Isle of Man and Scilly Islands.
Charge = £300 per order with Free for orders £3000 and above. Delivery time 5 - 7 working days. [Deliver charges are provisional - Call for confirmation]
Zone 4 :- Channel Islands.
Charge = £400 per order with Free for orders £4000 and above. Delivery time 7 - 10 working days. [Deliver charges are provisional - Call for confirmation]
Check out our terms of service!! [click here]