Order Confirmation: We will contact you via the information you have supplied to confirm the expected delivery date for your order. During Monday to Friday this will be within 24 hours of you placing your order but for weekend orders this will be Monday morning.
Access: All deliveries are made to kerbside or driveway, depending on the layout of your property. Deliveries are made on anything from a small van all the way up to a 18-tonne articulated lorry. Please ensure you inform us of any delivery access issues in the Special Instructions section so we can pass these over to our selected couriers.
Missed Deliveries: If no one at home or the person/s at home unable to assist the driver in getting the delivery items somewhere safe it's then the driver's responsibility to determine whether the delivery can be completed or not. If the delivery is missed or cannot be completed there is unfortunately a re-delivery charge that needs to be paid before material is re-dispatched.
Damages: PLEASE DO NOT SIGN FOR YOUR ORDER IF YOU FEEL IT HAS BEEN BENT OR DAMAGED IN ANY WAY.
Please sign the drivers paperwork as “PACKAGING DAMAGED - UNCHECKED”.
If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature.
During Ordering the delivery charge you pay will depend upon which area of the UK you live in and the value of your order. Charges may be calculated automatically from your web browser Geo IP address and will be shown in your Shopping Cart before you place your order.
Zone 1 :- UK Mainland
If you select 'Collect from Local Store' we can arrange for your order to be delivered to your nearest CarpetWays Store for collection. Check Our Stores page to find location map and distances to your nearest CarpetWays.
Otherwise Delivery Charge = £10 per order with Free for orders £250 and above. Delivery time 3 - 5 working days.
Zone 2 :- Scottish Highlands and Islands
Charge = £250 per order with Free for orders £2500 and above. Delivery time 4 - 6 working days. [Delivery charges are provisional - Call for confirmation]
Zone 3 :- Northern Ireland, Isle of Man and Scilly Islands
Charge = £300 per order with Free for orders £3000 and above. Delivery time 5 - 7 working days. [Delivery charges are provisional - Call for confirmation]
Zone 4 :- Channel Islands
Charge = £400 per order with Free for orders £4000 and above. Delivery time 7 - 10 working days. [Delivery charges are provisional - Call for confirmation]