Before making a complaint
If things aren’t quite as you expected, the best step is to chat with the Store Manager at the store where you placed your order. Our friendly team will listen and do everything possible to put it right.
If you wish to make a complaint, please find details of how you can do this below.
At CarpetWays, we care about giving every customer the best possible service. But we know that sometimes things don’t always go to plan.
With 1000’s of orders being processed and fitted every month, the occasional mistake can happen. When it does, we’ll always be open, honest, and work hard to find a solution.
If you’re not completely happy with our service, please let us know — we’re here to listen and make things better.
