This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.carpetways.com.
By providing us with your data, you warrant to us that you are over 13 years of age.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes.
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
This includes any communication that you send to us whether through the contact form on our website, email, text, social media messaging, posting, or any other form of communication. We process this data for the purposes of communicating with you, record keeping, and for the establishment, pursuance, or defence of legal claims. Our lawful ground for this processing is our legitimate interests to reply to communications sent to us, to keep records, and to establish, pursue or defend legal claims.
This includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
This includes data about how you use our website and any online services, together with any data that you post for publication on our website or through other online services. We process this data to operate our website, ensure relevant content is provided to you, maintain security, and enable publication and administration of our site and business. Our lawful ground for this processing is our legitimate interests to enable us to properly administer our website and business.
This includes data about your use of our website and online services such as your IP address, login data, browser details, length of visit to pages, page views, navigation paths, frequency of use, time zone settings, and other technology on the devices you use to access our website. We process this data to analyse your use of our website, administer and protect our business, deliver relevant website content and advertisements, and understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests to properly administer our website and to grow our business.
This includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable participation in promotions such as competitions, prize draws, and giveaways, and to deliver relevant website content and advertisements. Our lawful ground for this processing is our legitimate interests to study how customers use our products/services, to develop them, and to decide our marketing strategy.
We may use Customer, User, Technical, and Marketing Data to deliver relevant website content and advertisements (including Facebook or display adverts) and to measure or understand the effectiveness of such advertising. Our lawful ground for this processing is legitimate interests to grow our business. We may also use such data to send other marketing communications where our lawful ground is either consent or legitimate interests.
We do not collect any Sensitive Data about you. Sensitive data includes details about race, ethnicity, beliefs, sexual orientation, political opinions, union membership, health information, genetic and biometric data, or criminal convictions.
Where we are required to collect personal data by law or under contract and you do not provide it, we may not be able to perform the contract. We will notify you if this is the case.
We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose. If we need to use it for an unrelated purpose, we will notify you and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision-making or profiling.
We may collect data about you by you providing the data directly to us (for example, filling in forms on our site or sending us emails). We may automatically collect certain data as you use our website through cookies and similar technologies. Please see our Cookie Policy for more details.
We may receive data from third parties such as analytics providers (e.g. Google), advertising networks (e.g. Facebook), search information providers, and technical or payment service providers. We may also receive data from publicly available sources such as Companies House and the Electoral Register.
Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests to grow our business.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if you made a purchase or requested information from us or if you agreed to receive them and have not opted out since. If you are a limited company, we may send marketing emails without your consent, but you can opt out at any time.
Before sharing your personal data with any third party for their marketing purposes, we will obtain your express consent. You can opt out of receiving marketing messages at any time by following the opt-out links in any message.
We may have to share your personal data with:
We require all third parties to respect the security of your data and to process it lawfully and only for specified purposes under our instructions.
We have implemented security measures to prevent your data from being lost, used, altered, disclosed, or accessed without authorisation. Access to your data is limited to employees and partners who have a business need to know. They must process your data according to our instructions and keep it confidential.
We have procedures to handle any suspected data breach and will notify you and any applicable regulator where required by law.
We retain your data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For tax purposes, we must keep basic customer information for six years after they stop being customers. We may anonymise personal data for research or statistical purposes, allowing indefinite use without further notice.
Under data protection laws, you have rights regarding your personal data, including the rights to access, correct, erase, restrict processing, object to processing, and data portability. You can also withdraw consent where applicable.
For full details, visit the Information Commissioner’s Office: ICO – Individual Rights.
If you are not satisfied with how we collect or use your data, you have the right to complain to the ICO (www.ico.org.uk).
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy statements. When you leave our website, please read the privacy notice of every site you visit.
The data we collect using cookies helps us understand our customers better so we can provide a more focused user experience. We use cookies primarily to make our website user-friendly and to analyse anonymous user behaviour. You can set your browser to refuse all or some browser cookies or alert you when websites set or access cookies. If you disable cookies, some parts of this website may not function properly. You can read our full cookie policy here.
