Terms & Conditions

CARPETS 

The samples we display in our shops are intended to give a general impression of colour and pattern.  Please regard samples as a colour guide only. 

• When you receive your flooring, please remove all packaging and visually check the product itself to ensure it is the correct quality, size, pattern and colour as you expected, and free from damage and/or defects. Once you or your installer have cut into and/or fitted the item, you are the owner and CarpetWays Direct (UK) Ltd. cannot be held responsible for any exchanges or fitting costs.

• Colours – We are unable to guarantee an exact colour match. If an exact colour match is required please contact us at the time of ordering and we will do all that we can to help. An exact colour match is especially hard to achieve when different widths have been used, or the flooring has been ordered on different dates. Colour may vary slightly from dye batch in current productions. We cannot guarantee exact colour matching, if you require a colour match we can request this but it is not guranteed. 4m & 5m rolls can’t be colour matched. When carpet is fitted in larger areas patterns apparently random blends of yarn can have an inherent striped effect, or additional patterns and colours may be visible that are not obvious on the sample in store.

• All pile carpets, especially plain grounds are liable (after they have been in use for some time) to shading, i.e. to show light and dark patched areas. This is due to uneven pressing of the surface by treading. Light and delicately shaded carpets are liable to become soiled with wear and it may appear that the colour has faded. Both tendencies are inherent in all pile fabrics and therefore we cannot accept any responsibility for complaints arising from either of these causes.

• Flattening – Flattening will occur as a result of traffic which eventually flattens the pile particularly in the main areas of use. All pile fabrics will flatten to greater or lesser degree dependant on the amount of traffic to which it is subjected and the construction (tuft density/pile fibre/height/weight) of the product concerned.  This is not a manufacturing fault.

• Areas where foot traffic twists and turns is especially prone to changes in pile (flattening) this is not a fault.

• Pile Reversal – Like shading this occurs when the pile or nap of the carpet changes direction and thus reflects light at different angles showing the effects of shading which can be become permanent. It is also described as watermarking. This can happen to every carpet construction. Like shading it can be more apparent on plain carpet because heavy patterns can disguise the effects. It can occur quite quickly after the installation. A tremendous amount of research has been carried out over many years by many institutes to determine the cause of this phenomenon but none of it has proved conclusive. There is no commonly known manufacturing process which can cause or cure this phenomenon and therefore it is not a manufacturing fault. For further information please check with individual manufacturers recommendations.

• Shedding: All cut pile carpets will loose short fibre, which is created during production when spun yarn is cut for tuft formation. These fibres fall onto the surface of the pile and appear as fluff. The effect varies with yarn type and may be removed without detrimental effect upon the carpet by vacuum cleaning. This excess fibre is only a small fraction of the total fibre contained in the carpet.

• Sprouting: Occasionally an odd tuft or two can work its way to the surface and stand proud of the rest of the pile. This is probably due to one end of the tuft being longer than the other i.e. J shaped tuft instead of V shaped. Remedial action merely requires that the offending tufts be scissor trimmed level with the rest of the pile. They should never be pulled out.

• Fading on Wool: Carpets made from wool can and do fade in use. The degree of fade can vary depending on the colour chosen and the local conditions to which the carpet is subjected. Fading can be caused by exposure to ultra violet light which is found in daylight, but is accelerated when sunlight shines directly onto the carpet. This has the effect of lightening or bleaching the colour just as exposure to sunlight will lighten human hair. Wool is, after all, animal hair. Protection should be given to carpets exposed to such conditions just as you would protect other furniture or fabrics. A complaint on fading would be considered justified if it failed to meet the required shade standard when tested to the British Standard BS1006 (1990).

• During transportation and storage the pile on carpet may become crushed.  and this will show as shaded bands across the carpet pile. These will disappear with time as the carpet settles into its new environment and as the pile is flexed through traffic and regular vacuuming.

• Gripper may be felt around the edge or close to skirting boards, stair risers.  This is normal but if during the fitting process by request the fitter can flatten the pins, this will however effect how the gripper can be reused if you change your flooring.

• Underlay – Re-Using existing underlay may result in abnormal pile flattening and carpet wear.

• Vacuum Cleaners – We recommend the use of rotating brush vacuums for cut pile carpet and suction only for loop pile carpets.  Use the correct setting for your carpet & floor covering as determined by the vacuum manufacturer.

• All dimensions are in accordance with British Standards 3655 (1974) +/- 1.25% in width and/or length.  Our carpets are cut at 10cm intervals with a minimum order of 1.50 linear meters.  Please allow sufficient length & width on your measurements to allow for the tolerances.

• Whilst every effort is made to deliver goods on the day specified, this service is not guaranteed. We cannot offer compensation as a consequence for late or early delivery. Any information given regarding anticipated delivery times or dates is given in good faith.

VINYL FLOORING

• We are unable to guarantee an exact colour match. If an exact colour match is required please contact us at the time of ordering and we will do all that we can to help. An exact colour match is especially hard to achieve when different widths have been used, or the flooring has been ordered on different dates.

• Vinyl Flooring should be laid on top of existing vinyl flooring or tiles.  It is recommended that areas over 14sqm are fully bonded to the subfloor.

• All dimensions are in accordance with British Standards 3655 (1974) +/- 1.25% in width and/or length.  Our vinyls are cut at 10cm intervals with a minimum order of 1.50 linear meters.  Please allow sufficient length & width on your measurements to allow for the tolerances.

Laminate/SPC/LVT Flooring:

• We are unable to guarantee an exact colour match. If an exact colour match is required please contact us at the time of ordering and we will do all that we can to help. An exact colour match is especially hard to achieve when different widths have been used, or the flooring has been ordered on different dates.

• No liability can arise for installations of the above floor coverings when a home survey has not taken place to inspect the subfloor and any recommendations have not been adhered to prior to any installation.

• Moisture can effect hard floorings such as laminate/SPC/LVT its important to follow any manufacture installation and care guides.

• Fitting of any hard floor covering should adhere to manufacturer recommendations.

BEDS

Upholstery foams and fillings including memory foam will soften as a result of use and some visible settlement (hollows) is to be expected. Comfort is a very personal matter you must be sure to test your chosen mattress/divan to satisfy yourself of its suitability for use as we do not offer a comfort guarantee. When a showroom model is sold this may have imperfections, please ensure it is satisfactory condition before purchase.